RudderStack Adds Zendesk and Zendesk Chat as Cloud Extract Sources
We’re happy to announce support for two new Cloud Extract Sources — Zendesk and Zendesk Chat. Integrate with these Cloud Extract Sources to ingest your customer data and send them to your warehouses or your favorite third-party destinations securely via RudderStack.
Sign up for free today to try these integrations, and if you do, we’d love to get your feedback via e-mail or Slack!
Why we Added Zendesk and Zendesk Chat as Cloud Extract Sources
RudderStack continually strives to add support for more Cloud Extract Sources that customers love and use.
Zendesk is a popular customer support service platform that enables you to track sales and effectively engage with your customers. It offers a modern sales CRM, a smart, self-serve knowledge base, and analytics and reporting capabilities to understand your customers better.
Check out our documentation to read more about the Zendesk Cloud Extract Source and how to set it up in RudderStack.
Zendesk Chat is a live chat platform that lets you connect with your customers via live chats and instant messaging in real-time. It enables you to deliver rich, personalized user experiences across both Web and mobile.
Check out our documentation to read more about the Zendesk Chat Cloud Extract Source and how to set it up in RudderStack.
RudderStack already supports Zendesk as a destination, enabling you to ingest customer data from different sources and send them to data warehouses or third-party customer tools for activation use cases.
By adding Zendesk as a source, you can collect the Zendesk and Zendesk Chat data and route it to supported data warehouses (Snowflake, Google BigQuery, etc.) or other customer tools (Salesforce, HubSpot, Intercom, and so on) for further analysis.
How do our Customers use it?
Cloud Extracts allow you to combine and send data from your different teams (product, sales, marketing, or support) to your data warehouse or route them to other destinations. This helps you to surface answers to more complicated, nuanced business questions.
With Zendesk, customers easily pull information on support tickets, combine them with the product usage behavior data collected using RudderStack Event Streams in their warehouse for analysis.
Suppose the analysis helps you identify a few indicators of likely to churn cohort. You can use RudderStack’s Warehouse Actions to pull that cohort of users back via RudderStack as identify calls and update user profiles in all of your downstream customer tools. This gives your teams the ability to identify and take action on customers who have a higher likelihood of churning.
What’s Next?
RudderStack will continue adding support for newer Cloud Extract sources and ensure that our integrations are always up-to-date. We also conduct live Q&A webinars with our customers to share their experiences of using different RudderStack features.
This blog was originally published at:
https://rudderstack.com/
